Telestream, LLC
  • 05-Mar-2018 to 30-Jul-2018 (PST)
  • Customer Service
  • Los Angeles, CA, USA
  • DOE
  • Base + Commission
  • Full Time

Health, Dental, Vision, Life,401(K), Vacation


IneoQuest, a Telestream company, is a worldwide leading vendor in the video monitoring space with a large variety of customers in the Telco, MSO and Broadcast industry offering linear TV and streaming services. www.ineoquest.com

We are growing fast and to expand our Post Sales/Systems Engineering (PSE) team we are looking for new team members.  If you are looking to join a young and inspiring company and have sufficient experience in the digital video industry (IPTV, OTT, etc.), we will give you the opportunity to work in the exciting video business.  In your role, you will assist the account teams in all (technical) aspects of the business.  This role will be based in the Los Angeles, CA area.

Primary responsibilities and functions include: 

  • Technical ownership of the assigned end user accounts for installation, commissioning, maintenance and troubleshooting of IQ products
  • Responsible for orchestrating installation and deployment of the IQ end-to-end solution at customer sites, training, and continued customer support with the assistance of the IQ corporate support team
  • Provide first and second level technical support reported by end user customers and/or partners as needed and requested by Services or other Sales personnel
  • Assist IQ Sales and other Engineers during trials, product installations and upgrades
  • Build and maintain a technical relationship with the customer as a trusted advisor and subject matter expert
  • Manage the implementation and delivery of projects closed by the sales team along with customer expectations
  • Perform field and remote maintenance tasks to support, upgrade and maintain customer systems 
  • Help managing, prioritizing and reproducing customer support issues (tickets) and assist with troubleshooting in lab or customer environments
  • Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the customer and the company  
  • Coordinate closely with sales, sales support, service resources, and customers by communicating project status and success metrics 
  • Travelling across the covered region will be part of the job
  • You will work from your home office and also from customer's facilities 

Knowledge, skills and abilities: 

  • Bachelor's degree in Telecommunications, Computer Science, Electronics or related discipline
  • Extensive knowledge of Ethernet, TCP/IP, IP Routing, multicast, IGMP
  • Linux (RedHat, CentOS) knowledge is a must
  • Background on network management (SNMP)
  • Basic database query experience with MySQL is a must
  • Knowledge of MPEG, IPTV, VOD, QoS/QoE metrics and Adaptive Streaming Protocols (HLS, DASH, MSSS) is a big advantage
  • Experience with virtual machine setup (VMWare and KVM), configuration, and orchestration is a plus
  • Docker experience is an advantage
  • Ability to analyze and resolve issues in a structured way
  • Self-motivated individual that drives customer issues to resolution
  • Travel for onsite customer visits (up to 50% of time)
  • A candidate with existing regional service provider technical relationships is a plus 

 Position open until filled.

 

Telestream, LLC
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